Privacy Policy

Privacy Policy, Europe

Our Commitment to Privacy. DR SCHÄR AG/S.p.A. and its parent and affiliated companies (individually and collectively, “DR SCHÄR” or “we”) cares about your privacy. DR SCHÄR, as data Controller (in the following referred to, and as hereafter more specifically defined and discussed, as: “Controller”) has determined to comply with GDPR 2016/679 (General Data Protection Regulation, the European regulation on personal data protection, in the following referred to as “GDPR”) as required with respect to all applicable European consumers and website users.

Without limitation, this privacy policy applies to your use of DR SCHÄR’s various product websites and pages. This Privacy Policy will help you better understand our privacy practices and the choices you can make about the way your personal data is collected and used.

With respect to promotional and marketing activities directed exclusively at U.S. citizens and persons located in the U.S., you may consent to processing in accordance with local principles and laws. In this case the data will be communicated to DR. SCHAR US that for this purpose only operates as autonomous owner of the treatment. For further information you can consult the specific Privacy Policy available at the following link Privacy Policy - USA.

Through DR SCHÄR’s website, you may be able to link to sites maintained by other companies within the global group of companies headed by DR SCHÄR AG/S.p.A. (the “SCHÄR Group”), as well as unaffiliated third-party sites. As more fully described below, each of these sites may be governed by a different privacy policy or statement. We suggest you check the privacy link typically located in the footer of each web page to access and review the applicable privacy policy or statement. Since privacy policies or statements may change periodically, we also suggest that you occasionally re-visit them.

Please read this Privacy Policy carefully and contact us at the email address privacy@drschaer.com if you have any questions about our privacy practices, your personal data, rights, or choices.

This Privacy Policy is effective as of August 2021.

CONTENTS
The Table of Contents of this Privacy Policy below will help you find the information about your personal data processing that are of interest for you.

  1. DATA CONTROLLER AND DATA PROCESSORS
  2. PERSONAL DATA PROCESSED
    1. The information we collect
    2. Data provided voluntarily by users
    3. Website browsing data
    4. Cookies
  3. THE BANNER AT FIRST ACCESS
  4. PURPOSE, METHOD OF PROCESSING, SECURITY AND PLACE OF DATA PROCESSING
  5. YOUR RIGHTS
  1. HOW TO CONTACT US
  1. DATA CONTROLLER AND DATA PROCESSORS

As a result of users browsing the Website and using its services, personal data may be processed that concern identified or identifiable individuals.

To exercise the rights provided by the law and better specified above, you can contact the Data Controller or the DPO at the addresses listed below.

Information on the Data Controller:

The Data Controller is Dr. Schär SpA / AG, with registered office in Winkelau 9, 39014 Postal (BZ), Italy, Tel. 0473/293 300 E-mail privacy@drschaer.com

Information on the Data Protection Officer:
The Data Controller has also appointed a Data Protection Officer (DPO), available at its headquarters (Winkelau 9, 39014 Postal (BZ), Italy, Tel. 0473/293 300) or by writing to dpo@drschaer.com.

Your personal data may be disclosed to DR. SCHAR’s worldwide affiliates, and their employees, agents, service providers or external collaborators of the Data Controller who are administrative, sales, legal or accounting employees, IT administrators or service providers, depending on how your data is processed and which from time to time are , working under the Data Controller’s direct or indirect authority.

  1. PERSONAL DATA PROCESSED
    1. THE INFORMATION WE COLLECT

The information we collect from visitors to Dr. Schär’s site helps us improve our site and provide better service to you. We collect, use, disclose, transfer, and store personal data (such as your name, mailing address, email address, phone, and fax numbers) when needed to provide our services and for our operational and business purposes as described in this Privacy Policy. Occasionally you may also choose to provide us personal data such as financial and bank account numbers.

We want to be clear about our privacy practices so that you can make informed choices about the use of your information, and we encourage you to contact us at privacy@drschaer.com at any time with questions or concerns.

The information we collect falls into three broad categories: (1) information you voluntarily provide to us, (2) your collected website browsing data, and (3) information we collect through the use of cookies, as set forth below.

    1. INFORMATION YOU VOLUNTARILY PROVIDE TO US.  

Generally, you can visit Dr. Schär’s site without providing any personal or sensitive personal data. However, on some pages, we collect personal data in order to provide a service or carry out a transaction requested by you. See below for what personal data is collected and how it is used. We may also ask for feedback relating to our goods or services. Participation is voluntary and you are not required to provide this information. There generally is no negative effect on you if you choose not to provide your personal data. However, since personal data may be needed to process an order, if you choose not to participate, we may not be able to perform a requested service or complete a transaction.

 

    1. WEBSITE BROWSING DATA

The computer systems and software procedures used to operate this Website will collect some personal data whose transmission is implicit when you use Internet communication protocols. This information is not collected to be associated with identified data subjects, but by their very nature they could allow us, through their processing and association with data held by third parties, to personally identify users. This category of data includes IP addresses or domain names of computers used by persons who log onto the Website, the URI (Uniform Resource Identifier) addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file received in reply, the number code indicating the status of the reply given by the server (successful, error, etc.) and other parameters that refer to the user's operating system and computer environment. This data is used for the purpose of obtaining anonymous statistical information on the Website usage and to make sure it is functioning, to allow – given the system architecture used – the proper provision of the services, for security reasons and to ascertain responsibility in case of hypothetical computer crimes against the Website or third parties. The data are usually deleted after seven days.

    1. COOKIES

From time to time, we may use a standard feature found in browser software called a "cookie" used to store and manage user preferences, deliver targeted advertising, enable content, and gather analytic and usage data, for example. The use of cookies and other tracking technologies is standard across websites and apps through which information is collected about your online activities across applications, website, or other servicers. You can choose to accept or decline cookies and, while most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our sites.

What is a cookie? A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies help to track user trends and patterns and also relieve users from having to re-enter their preferences on certain areas of the site where they have previously entered preference information.

When browsing a website, users may also receive cookies or servers of other websites on their computer or mobile device (so-called "third-party" cookies). Some operations cannot be accomplished without the use of cookies, as cookies are in some cases technically required in order to ensure website operation. There are several types of cookies, depending on their characteristics and functions, and these may remain on your computer or mobile device for different time periods: so-called session cookies, which are automatically deleted when you close your browser; and so-called persistent cookies, which remain on your computer/device for a set time.

The specific consent of the user is not generally required for "technical cookies", i.e. those used for the sole purpose of sending a communication over an electronic communications network, or as strictly necessary in order to provide a service explicitly requested by the user. In other words, these cookies are indispensable to provide access to the website or are required to perform tasks requested by the user.

Technical cookies (i.e. those that are required for website tasks) may include, without limitation:

  • "cookie analytics", when used directly by the website operator to collect information in aggregate form on the number of users and on how they visit the website;
  • navigation or session cookies (for user authentication);
  • functionality cookies, which allow users to browse the website based on the selected criteria (e.g. language, products selected for purchase) in order to improve the service provided to them.

"Profiling cookies", vice versa, i.e. those used to create user profiles and to send advertising messages in line with the preferences expressed by users when browsing the web, require the user’s prior consent.

- Types of cookies used by the Website and option to (de-)select them

The Website uses the following cookies, offering users the option to (de-)select them, except for third-party cookies (for which the user must refer directly to the relevant selection and de-selection modalities of the respective cookies, see the links here below):

  • Technical navigation or session cookies that are strictly necessary to provide access to the Website or to allow users to make use of the contents and services they request.
  • Technical cookie analytics that help the Data Controller understand how users browse the website. These cookies are not used to collect information about the user's identity, nor any personal data. The information is processed in aggregate and anonymous form.
  • Technical functionality cookies that are used to provide specific website features and a series of selected criteria (e.g. language, products selected for purchase) in order to improve the service provided by the website.

IMPORTANT: if you disable technical and/or functional cookies, the Website may be inaccessible or certain services or functions may be unavailable or not function properly and you may be forced to change or to manually enter some information or preferences each time you visit the Website.

  • Third-party cookies, i.e. cookies from websites or servers other than the Data Controller ones, used by such third parties for their own purposes, which also include profiling cookies. Please note that these third parties, listed below with the individual links to their privacy policies, are independent data controllers of the data collected through the cookies they use. Therefore, the user should refer to their policies for information about how they process personal data, their privacy policy information notices and consent forms (selection and de-selection of the respective cookies), the links of which are provided below
  • This website uses Google Analytics, a website analytics service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies and web beacons (defined above) and the information generated by the cookie is usually transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your full IP address will typically be sent to a Google server in the U.S. and then shortened. Google uses this information on our behalf to evaluate the use of our website by you, to compile reports on the website activities and to provide other services related to the website and internet usage to us. We may use the code “ga(‘set’, ‘anonymizelp’, true)” to ensure the anonymous collection of IP address (“IP masking”), which processes IP addresses in a shortened form and direct personal reference can be excluded. You can prevent Google’s collection of the data generated by the cookie and related use of the website, including your IP address, as well as the processing of such data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout.

NAME

TYPE

FUNCTION

PURPOSE

EXPIRY

IDE

Third Party

  

Advertising cookie

13 months

JP_JAR

Third Party

    

2 days

NID

Third Party

  

Contains a unique ID Google uses to remember your preferences and other information, such as your preferred language

13 months

CONSENT

Third Party

    

Persistent

NID

Third Party

  

Contains a unique ID Google uses to remember your preferences and other information, such as your preferred language

6 months

DV

Third Party

  

This cookie is generated with the aim of showing advertisements to the user based on the preferences of his active session

1 hour

_fbp

First Party

  

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers

3 months

_ga

First Party

  

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 years

_gat

First Party

  

Used by Google Analytics to throttle request rate.

1 day

_gat_t1

First Party

      

_gcl_au

First Party

      

_gid

First Party

  

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day

JSESSIONID

First Party

  

Preserves users states across page requests.

Session

__zlcmid

First Party

  

For Zendesk Live-Chat, a tool which enables us to provide our live chat service. It allows us to continue chatting with users across multiple pages.

1 year

__zlcstore

First Party

  

For Zendesk Live-Chat, a tool which enables us to provide our live chat service. This cookie is necessary for the chat-box function on the website to function.

Persistent

Zte#

First Party

  

For Zendesk Live-Chat, a tool which enables us to provide our live chat service. Saves a Live Chat ID that recognizes a device between visits during a chat session.

  

__zlcid

First Party

      

ZD-buid

First Party

  

For Zendesk Live-Chat, a tool which enables us to provide our live chat service. Unique id that identifies the user on recurring visits.

Persistent

ZD-currentTime

First Party

  

For Zendesk Live-Chat, a tool which enables us to provide our live chat service. Registers the date and time for the user's latest visit to the website.

Session

ZD-suid

First Party

  

For Zendesk Live-Chat, a tool which enables us to provide our live chat service. Unique id that identifies the user's session.

Persistent

ZD-settings

First Party

  

For Zendesk Live-Chat, a tool which enables us to provide our live chat service. Arbitrary settings for the user's preferences when browsing a Zendesk knowledgebase.

Persistent

ZD-store

First Party

  

For Zendesk Live-Chat, a tool which enables us to provide our live chat service. Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user.

Persistent

AWSALB

First Party

  

For Zendesk Live-Chat, a tool which enables us to provide our live chat service. Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.

6 days

_cfruid

First Party

  

For Zendesk Live-Chat, a tool which enables us to provide our live chat service. This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators.

Session

_cfduid

    

Used by the content network, Cloudflare, to identify trusted web traffic.

29 days

csrftoken

    

Helps prevent Cross-Site Request Forgery (CSRF) attacks.

1 year

rur

    

Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.

Session

urlgen

    

Ensures visitor browsing -security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.

Session

collect

    

Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.

Session

ads/ga-audiences

    

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behavior across websites.

Session

Links to the privacy policies of the third parties that install cookies

Facebook: https://www.facebook.com/policies/cookies/

Google, YouTube: https://www.google.com/intl/it_it/policies/technologies/cookies/

Zendesk: https://www.zendesk.it/company/customers-partners/privacy-policy/

- How to view and change cookie settings on your browser

Users can choose which cookies they want to enable through the specific procedure described below, as well as allow, block or delete (in whole or in part) the use of cookies through the specific functions of their browser. However, in the event that all or some of the cookies are disabled, the Website may be inaccessible or certain services or functions may be unavailable or may not work properly, and/or you may be required to modify or to manually enter some information or preferences each time you visit the Website.

For more information about how to set cookie preferences on your web browser, see the relevant instructions relating to your applicable web browser, several of which are referenced below:

With specific reference to the “Google Analytics” cookie, you can install a specific add-on to disable it, downloading it at the following link: https://tools.google.com/dlpage/gaoptout.

  • What is a web beacon? A web beacon is an often-transparent graphic image, usually no larger than 1 pixel x 1 pixel that is placed on a website or in an email that is used to monitor the behavior of the user visiting the website or opening the email. It is often used in combination with cookies. We may use web beacons to access cookies and to count users who visit our site or open email messages. We may collect this information to improve the delivery of our web pages to you and to measure traffic on our site. We sometimes also may use the non-identifying and aggregate information that is collected as described above to enhance the design of our site and to help us understand the needs of our visitors.
  • What is a “Share” button? Our website may also contain “Share” buttons. Any user who wishes to share content in this manner must have already provided login credentials to the “Share” site. We do not collect any user login information for third-party “Share” sites including those listed below. We have no influence regarding the scope of the data which is collected with the aid of the “Share” buttons, and therefore can only provide you with information for the third-party sites that may be integrated into our website. At this moment our website doesn’t use a Share button.
  1. THE BANNER AT FIRST ACCESS

We have prepared a banner at the user’s first access to the website and, additionally, have installed a specific cookie that retains the user’s preference in terms of cookie installation for 365 days. This means that users will see the cookie banner on our website only once, and if you  wish to change your cookie preferences, you may do so by following the instructions provided in the paragraph entitled “How to view and change cookies through your browser”.

  1. PURPOSE, METHOD OF PROCESSING, SECURITY AND PLACE OF DATA PROCESSING

How we use your information. We will obtain your consent to collect, use or disclose personal data except where we are authorized or required by law to do so without consent.

 

In general, consent may be express or implied. We process personal data for these service- and business-related purposes:

  • Account creation: We use personal data such as your name, email address, mailing address, and phone number to set up and administer your account and to provide customer support and training, send important account and service information, and to allow us to communicate with you. To verify that you are a customer, we may also ask for your system’s serial number.
  • Sales orders and service: We use personal data such as your name, email address, mailing address, phone number, and financial and bank information including credit card numbers in order to provide service for a product or for product orders.
  • Product registration and warranty: We may use personal data such as your name, email address, mailing address, phone number and product purchase information for registration and to replace or issue a refund to you (via coupon or otherwise) any products you have a problem or are not fully satisfied with, as well as to communicate to you regarding these services.
  • Marketing purposes: We use personal data such as your name, email address, mailing address, and phone number to send marketing communications and to respond to inquiries about our companies, our products, services, and events to you across various platforms, such as email, phone, text messaging, direct mail and online. We may also collect information about the quality and success of our email marketing (e.g., by analyzing the opening or click rates of our emails). The provision of your personal data for this purpose is optional and requires your specific consent. Lacking such consent, you will be able to use the service requested, but the Data Controller will not send you further advertising messages. Once you have granted consent for us to contact you for advertising or marketing purposes, you can revoke it at any time for all these communication methods or only for one or some of them.
  • Sweepstakes and contest entries: We use personal data such as name, email address, mailing address, and phone number for entry into sweepstakes and contests.
  • Surveys and polls: If you choose to participate in a survey or poll, any personal data, such as name, email address, mailing address, and phone number you provide may be used for marketing or market research purposes.
  • Career and applicant purposes: We use personal data such as name, email address, mailing address, and phone number to communicate during the recruitment process regarding potential careers at Dr. Schär and SCHÄR Group.
  • Profiling purposes (e.g. creation, with the aid of electronic tools, of user profiles based on your preferences, habits and consumption choices).

Such profiling activities may be carried out by means of cookies or other online profiling technologies, e.g. trackers, and/or by cross-linking personal data collected in connection with the provision of services and the relevant use of multiple features chosen from among those made available to the user.  

The provision of your personal data for profiling purposes is optional and requires your prior and specific consent. In the absence of such consent, you may benefit from the service requested, but the Data Controller will not be able to profile you and send you communications in line with your preferences. The profiling consent will be possibly requested at further stages or also on the registration pages of the DR SCHÄR AG/S.p.A. We also inform you that you may at any time decide to withdraw the consent you previously granted for user profiling, carried out by the Data Controller by information cross-linking or other profiling technologies, by notifying the Data Controller informally by sending an e-mail to: privacy@schaer.com.

  • Legal obligations: We may be required to use and retain personal data for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or to combat fraud. We may also use personal data to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence; (c) to enforce terms and conditions; and (d) to protect our rights, privacy, safety, or property, or those of other persons.

 

When we share personal data. Dr. Schär will not provide personal data collected on this site to any third party or use the information for an undisclosed purpose except as otherwise noted at the point where the information is collected and where necessary to provide services or conduct our business operations as described below. We share the personal data collected on this site in accordance with data privacy and security requirements, and we occasionally will share non-personal, anonymized, and statistical data with third parties. We make appropriate efforts to ensure that the entities we share such personal data with do not further distribute the information such as entering into non-disclosure agreements.

  • Within Dr. Schär and SCHÄR Group: SCHÄR Group is comprised of a global operation with offices and locations around the world. They are supported by a variety of global teams and functions situated in other organizations within the SCHÄR Group. Personal data collected on this site may be shared with Dr. Schär and with the SCHÄR Group if needed to provide services or fulfill product orders, for account administration, to facilitate sales and marketing, for customer and technical support, and to promote business and product development. Please click here to see a list of SCHÄR Group locations where we may process such personal data.
  • With our business partners. We occasionally partner with other organizations to deliver co-branded services and products, or to host events, conferences and seminars. We and our business partners may collect and share personal data. Dr. Schär will handle the personal data collected on this site in accordance with this Privacy Policy and we encourage you to review the privacy policies of our business partners to learn more about how they collect, use, and share personal data.
  • With third-party service providers. We have third-party service providers around the world. Personal data collected on this site will be made available to these parties only when necessary to fulfill the services they provide to us such as software, system, and platform support; direct marketing services; cloud hosting services; advertising; data analytics; and order fulfillment and delivery. Our third-party service providers are not permitted to share or use such personal data we make available to them for any purpose other than to fulfill their obligations to SCHÄR Group.
    • Links to Third-Party Sites. Our site may contain links to third-party sites that are not under the control of or maintained by companies within the SCHÄR Group. While we try to only link to sites that share our privacy and standards concerns, Dr. Schär does not control and we are not responsible for the content, security, privacy policies or the operation of third party sites. Further, if you opt to engage in transactions on third party sites linked to this site, such as purchases or promotions, we are not responsible and you must deal with the third party operators of such sites if any issues arise. As mentioned above, when visiting any site we suggest that you routinely review the applicable privacy policy or statement and other posted terms and conditions to understand your rights and options.
  • With third parties for legal reasons. We will share personal data collected on this site when we believe we are legally required to, such as:
    • Under applicable law or by legal process such as a court order.
    • To prevent physical harm or property damage, and to protect our rights, users, systems and services.
    • As part of an investigation of suspected or actual unlawful conduct.
    • To comply with and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.
    • In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

Except as otherwise notified in this Privacy Policy, your personal data will not be shared outside of the SCHÄR Group.

How we store and process personal data. As part of the SCHÄR Group, Dr. Schar affiliates belong to a global organization which has networks, databases, servers, systems, support, help desks, third-party cloud hosting services, suppliers and technology support in locations throughout the world. In order to service the needs of the business, workforce, and customers of Dr. Schär, personal data may be shared among the Dr. Schar affiliates and with the wider SCHÄR Group. The data controller takes appropriate steps to ensure that the personal data it collects is processed, secured, and transferred in accordance with this Privacy Policy and requirements of applicable laws and regulations, including without limitation compliance with the General Data Protection Regulation (GDPR) as it relates to companies collecting data in the geographic region where the Dr. Schar affiliate operates. In this regard, please note the following:

  • All personal data input by you through the use of this site is submitted directly to Dr. Schär’s (and/or its third party service providers’) data centers in the EU. By submitting your personal data through this site, you are hereby consenting to the transfer of your personal data to the EU.
  • Your personal data submitted through this site may be shared with the local sales office of the Dr. Schär affiliate relevant to your geographical location in order to provide you with services, products and support specific to your location, and it is likely that any marketing communications will be sent to you by the local sales office in your region.

How we secure personal data. Dr. Schär takes the security of personal data it collects and retains seriously. We are committed to safeguarding it and protecting against unauthorized access to, or use of, our information assets and any other anticipated threats or hazard to the security and integrity of such assets. Measures we take to safeguard personal data include appropriate policies and procedures to address risk management, appropriate restrictions on access to personal data; monitoring and physical measures for the secure storage and transfer of personal data; training for employees and contractors with access to personal data; and vendor risk management requiring contractual obligations to protect any personal data with which they are entrusted in accordance with our security policies and procedures.

 

How long we keep personal data. Dr. Schär has policies and procedures relating to the retention of personal data based upon a classification scheme consisting of business functions and process areas, and the classification and types of the data and records. We retain personal data for as long as we reasonably require it for business and legal purposes. In determining data retention periods, Dr. Schär considers contractual and legal obligations, and the expectations and requirements of customers, vendors, suppliers and others who share their personal data with us. When we no longer need personal data, we securely delete or destroy it.

Our Special Commitment to Children’s Privacy. Protecting the privacy of the very young is especially important. For that reason, we do not knowingly collect personal data from children under the age of 13. This website is not intended for anyone under the age of 18. If you are younger than 18, you may not use this website.

Do Not Track. "Do Not Track" is a privacy preference that you can set in most browsers that sends 

a signal to a website that you do not want the website operator to track certain browsing information about you. However, because our site is not configured to detect Do Not Track signals from a user’s computer, we are unable to respond to Do Not Track requests at this time.

 

Changes to the Privacy Policy. Dr. Schär reserves the right to change, amend, or update this Privacy Policy. If we decide to change our Privacy Policy, we will post the revised Privacy Policy on this site. On return visits to our site, please remember to review the Privacy Policy which may have changed, since continued use of our site after any posted revision indicates your consent to our use of your information in accordance with the changed, amended, or updated Privacy Policy.

  1.  YOUR RIGHTS

 

Your right to access, correct, or delete your personal data. We respect your right to access and control your personal data, and we will endeavor to respond to requests for information about personal data and, where applicable will correct, amend, or delete your personal data.

 

  • Access to personal data: We will comply with requests for access to your personal data, subject to any relevant legal requirements and exemptions. We will make commercially reasonable efforts to provide you reasonable access to any of your personal data we maintain within 30 days of your access request. If we cannot honor your request within the 30-day period, we will inform you when we will be able to provide access. In the unlikely event that we cannot provide you access to this information, we will explain why we cannot do so. We will ask for proof of your identity in order to confirm your identity and that you are seeking access to personal data belonging to you, and also sufficient information about your interaction with us so that we can locate any relevant data. We may also charge a fee for providing you with a copy of your data (except where this is not permissible under local law).  There will generally be no fee or charge for processing or responding to verified requests unless a request is excessive, repetitive, or manifestly unfounded.  If Dr. Schär determines that a request warrants a fee, it will provide a cost estimate to the requestor prior to assessing the fee and satisfying the request.
  • Correction to and deletion of personal data: In some jurisdictions, you have the right to correct or amend your personal data if it is inaccurate or requires updating, and also the right to request deletion of your personal data. Due to legal requirements and other obligations and factors, this is not always possible. Remember that account information may be corrected, deleted, or updated by using the “Contact Us” option within the relevant service. For inquiries of this nature, please contact us at shop@schar.com.
  • Opting out: To opt out of marketing email, you can use the unsubscribe link found in the email communication you receive from us. You may also use the “Contact Us” option within the relevant service to opt out and elect not to receive further emails from us. Please provide the email address from which you are receiving electronic communications.
  • Choices: Some personal data is necessary in order to provide certain services. However, you may choose to limit Dr. Schär’s use of your personal data by adjusting your browser settings, opting out, or you may contact us at privacy@drschaer.com for more information regarding your choices. Since personal data may be needed to process an order, if you choose not to participate, we may not be able to perform a requested service or complete a transaction.

 

Filing a Complaint. You may also lodge a complaint with the Italian Control Authority, if you believe that your data has been illegitimately processed. Please contact us at privacy@drschaer.com with any requests related to your personal data.

  1. HOW TO CONTACT US

If you have questions or concerns about this Privacy Policy or our privacy practices, you may wish to contact the data controller. 

  • You may contact us via email at privacy@drschaer.com.
  • For marketing preferences and services support relating to updating your account information or email marketing preferences, or for technical support or other help with services, please use the “Contact Us” option for the relevant service.

Thank you for visiting this website .

© 2021 Dr. Schär AG. All rights reserved.